Terms of service

1. Who we are

This website and the Verda House shop are operated by VERDAHOUSE - LLC (“Verda House”, “we”, “us”). You can reach us at support@verdahouse.com.

2. Our products

We sell polycarbonate greenhouses and accessories for private gardens. Greenhouses arrive pre-assembled in large sections, and you complete them with our assembly guide. Photographs are representative: small differences in finish may occur. Exact sizes, loads and contents are listed on each product page.

3. Prices and payment

Prices are shown in pounds sterling on our UK site and in euros on our German site, and include VAT. Delivery is free on greenhouses and on orders of £170 / €200 or more; below that, it costs £25.90 / €30 (see our Shipping policy). The price that applies is the one shown when you place your order.

Payment is taken in full at checkout through our secure payment provider, with the payment methods shown at checkout. We never see or store your full card details.

4. Your order and our contract

When you place an order, you make an offer to buy. You then receive an email confirming that we have received it. The contract is formed when we confirm by email that your order is accepted, or when we dispatch it, whichever comes first.

We may decline an order, for example when an item is no longer available or when a price was shown by mistake. In that case we refund any payment in full.

5. Delivery

Delivery is explained in our Shipping policy, which forms part of these terms. The goods are your responsibility once they are delivered to you or to a person you have named.

6. Your right to cancel

You can cancel your order within 14 days of receiving it, without giving a reason. How to do it, and what it costs, is explained in our Returns and cancellation policy, which forms part of these terms.

7. Assembly, base and local rules

You are responsible for preparing a level, suitable base, for anchoring the greenhouse with the anchors supplied and for following our assembly guide. Before you install your greenhouse, check whether any planning rules or local restrictions apply where you live.

8. Our 10-year warranty

On top of your legal rights, every greenhouse comes with a 10-year warranty on the polycarbonate and on the galvanised steel frame against rusting through, and a 2-year warranty on doors, locks, magnets, window openers and all other parts, from the day of delivery. If a covered defect appears, we repair it or send you the replacement parts free of charge.

The warranty does not cover normal wear, damage caused by an assembly that does not follow our guide, a missing or unsuitable base or anchoring, changes made to the greenhouse, or loads and weather beyond the limits stated on the product page.

To make a claim, email support@verdahouse.com with your order number, a short description and photos. Keep your invoice: it is your proof of purchase.

9. Your legal rights

You keep all the rights that consumer law gives you where you live: goods must be as described, fit for purpose and of satisfactory quality. If they are not, you are entitled to a repair or a replacement, or in some cases to a price reduction or a refund. Nothing in these terms affects these rights.

10. Our liability

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or where doing so would affect your legal rights as a consumer.

Our products are sold for private use. We are not responsible for business losses.

11. Intellectual property

The texts, photographs, drawings, assembly guides and logos on this website belong to Verda House or its licensors. Please do not reuse them without our written permission.

12. Governing law

These terms are governed by the law of the country where you live, and you keep the protection of its mandatory consumer rules. You can bring legal proceedings in the courts of the country where you live.

13. Changes to these terms

We may update these terms. The version that applies to your order is the one published when you placed it.

14. Contact

Customer service: support@verdahouse.com

VERDAHOUSE - LLC